FAQS

Cyber protection helps safeguard your personal and financial information from online threats like identity theft, hacking, and scams. As cybercrime continues to rise, having security measures in place is essential to prevent financial loss and data breaches.

Once you provide your credentials, our system constantly scans the deep and dark web for any signs of your personal information, such as email addresses, passwords, or banking details. If your data is found in a potential breach, we notify you so you can take action before criminals exploit it. If your identity is stolen, our identity restitution service assists you in recovering your stolen credentials, securing your accounts, and restoring your identity, helping to minimise financial and reputational damage. The cyber guarantee offers financial protection if you suffer a loss due to cybercrime.  This may include reimbursement for fraudulent transactions, legal fees, or identity recovery costs.

Our cybersecurity solution monitors the deep and dark web for potential exposures of your personal information and if an exposure is detected, we provide prompt alerts, enabling you to take necessary actions to protect yourself. ​However, it's important to understand that once personal data appears on the dark web, completely removing it is difficult. The dark web's encrypted and anonymous nature allows information to be duplicated and disseminated across various forums and marketplaces, making eradication nearly impossible. While we  provide essential monitoring and alert services, we do not claim to be able  to remove all personal data from the dark web. Instead, we provide timely  notifications, allowing you to take proactive measures such as changing  passwords, monitoring financial accounts, and implementing additional  security protocols to mitigate potential risks.

You must register your credentials.  Individuals  have the ability to monitor up to 10 credentials, such as passport numbers, email addresses and telephone numbers.

Our  system scans the deep and dark web for any signs of your personal  information, such as email addresses, passwords, or banking details. If your  data is found in a potential breach, we notify you so you can take action  before criminals exploit it.

1. Inform the police within 24 hours  
2. Inform Digimune within 48 hours by completing the form Submit guarantee claim. Make sure you have a claim number.
3. Supply supporting information  
4. Assist with any legal proceedings  
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For more  information about the guarantee, please see the Terms and Conditions.

While  antivirus software protects your devices from malware, our solution goes further by monitoring online threats, alerting you to potential identity  theft risks, and providing financial coverage in case of cyber fraud.

Our cyber protection services help defend against identity theft, phishing scams, dark web data leaks, financial fraud and online scams targeting your personal information.

If your data is detected in a breach or suspicious activity, you’ll receive an alert via email or mobile with details of the compromised information, potential risks, and recommended actions to secure your identity and prevent fraud. Recommended actions may include changing passwords, securing accounts, or contacting financial institutions to prevent fraud.

Our family packages provide cover for up to 5 individuals only. To get additional cover you need to purchase an additional package.

Our packages have set covers and limits to ensure they are simple to understand and easy to manage. Unfortunately, we are unable to change the covers and limits.

Our packages have set covers and limits to ensure they are simple to understand and easy to manage. Unfortunately, we are unable to change the covers and limits.

No. Our customers do not need to sign a contract for a specified period.

Please contact our Customer Service team on support@mycyberguard.au to make any changes to your package

Please contact our Customer Service team on support@mycyberguard.au to make any changes to your package.

No. Our solutions are designed for everyone, regardless of technical expertise. We provide clear guidance and support to help you stay protected.

Yes. Digimune and our partners use advanced encryption and security protocols to protect your information and never share your data with third parties without your consent.

Signing up is simple. Visit our Product page, choose the plan that suits you best, and follow the easy registration steps to start protecting your digital identity today.

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